ABC Roofing went from missing 9 calls a day to capturing every lead in 7 days.

A real shop with a real problem

ABC Roofing Corp has been protecting South Florida roofs since 1987. They hold the GAF Master Elite certification, which puts them in the top 2 percent of roofers in the United States. With 389 Google reviews and a 4.8 star rating, and an A+ rating from the Better Business Bureau, they have built a reputation worth protecting. John Famularo, the owner, runs the operation out of Coral Springs and covers territory from Coral Springs all the way north to Jupiter.

But like every contractor with crews in the field, ABC had an invisible problem. Calls were coming in while everyone was on a roof. Voicemails were piling up. And in roofing, a prospect who hits voicemail almost never calls back. They just call the next number on the list.

Losing leads they never knew they had

• During busy weeks, roughly 9 calls a day were going unanswered while crews were on job sites. Each one of those callers was a potential re-roof or repair job.
• Voicemails were being checked hours later, sometimes not until end of day. By then, the caller had already moved on to a competitor. In roofing, the average re-roof job runs $15,000 to $25,000. Two missed callbacks a day compounds fast.
• There was no system to capture lead details from missed calls, no automatic text-back to let the caller know someone would follow up, and no way for Hanna or John to see the scope of the problem without manually counting voicemails.

Setup in under 24 hours. No new phone number required.

Hanna and her team picked Hearline because the setup did not require changing their existing phone number or disrupting how they operated. They simply forwarded their current line to Hearline and the AI answered every call from that point forward. Their callers heard a professional voice answering for ABC Roofing. Lead details were texted directly to Hanna and John in real time.

Callers who reached voicemail previously now got a live answer on the first ring. If the call required a quote or scheduling, the AI handled the intake and passed the details immediately. If it needed John or Hanna, it captured the contact and sent them an alert.

30-day results Filling after 30 days

This section will be filled in after ABC Roofing completes their first 30 days with Hearline. All values below are placeholders and will be replaced with real numbers from their dashboard.

[TBD: optional] Add a short video testimonial from Hanna or John after the 30-day review call. A 60-second Loom or phone recording is enough.