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Master Services Agreement

Effective date: May 28, 2026

This Master Services Agreement governs your paid subscription to Hearline. It is entered into between Verdiex LLC, a Florida limited liability company operating the Hearline service, and the business identified at sign up. By subscribing to, paying for, or using Hearline, you agree to be bound by this Agreement.

1. Definitions

• Hearline or Service: The AI voice receptionist, SMS automation, Google review automation, optional website, and related infrastructure operated by Verdiex.
• Dedicated Number: The phone number Verdiex provisions for your business through Twilio or an equivalent carrier.
• AI Agent: The Vapi powered conversational AI configured for your business (commonly referred to as Sarah, Lauren, or another agent name).
• Caller Data: Information collected from calls to your Dedicated Number, including phone numbers, recordings, transcripts, structured lead information, and SMS messages.
• Tier: One of Starter (299 dollars per month), Pro (499 dollars per month), or Elite (899 dollars per month), each with a one time 499 dollar setup fee.

2. The service

Verdiex provides the Customer with:

1. A Dedicated Number provisioned and managed by Verdiex
2. An AI Agent answering inbound calls 24 hours a day, 7 days a week
3. SMS lead notifications to a cell number the Customer designates
4. A web dashboard at app.gethearline.com for managing the account
5. Tier specific features (missed call text back, Google review automation, custom website) as described on the pricing page

3. Payment terms

• Subscription fees are billed monthly in advance via Stripe
• The 499 dollar setup fee is billed once at sign up
• Failed payments are retried automatically per Stripe defaults
• After 14 days of unpaid balance the account may be suspended
• All amounts are in US dollars

4. Thirty day money back guarantee

5. Customer responsibilities

The Customer agrees to:

1. Provide accurate intake information about the business
2. Pay the subscription on time using a valid payment method
3. Use the Service only for the licensed home services business that subscribed
4. Not send unsolicited marketing communications, spam, or illegal content
5. Comply with all carrier regulations for the Dedicated Number
6. Inform end customers, where required by law, that calls may be recorded and answered by an AI agent
7. Designate an owner contact (cell number, email) for lead notifications and Service communications
8. Maintain confidentiality of dashboard credentials

6. Verdiex responsibilities

Verdiex agrees to:

1. Provision the Dedicated Number within 24 hours of payment receipt and completed intake
2. Configure and maintain the AI Agent for the Customer's business
3. Deliver SMS lead notifications to the Customer's designated cell number
4. Maintain the web dashboard and associated infrastructure
5. Use commercially reasonable efforts to maintain 99.9 percent Service uptime (see SLA)
6. Process refunds per Section 4
7. Notify the Customer of material Service changes via email at least 14 days in advance

7. Data ownership and privacy

• The Customer owns all Caller Data and end customer information
• Verdiex acts as a data processor on the Customer's behalf
• Verdiex uses Caller Data solely to operate the Service and improve AI accuracy
• Caller Data is retained for the duration of the subscription plus 90 days after cancellation, then permanently deleted
• See the Privacy Policy for full details
• See the Subprocessor List for third party service providers involved

8. Intellectual property

• Verdiex retains all rights to the Hearline platform, AI Agent technology, and infrastructure
• The Customer retains all rights to the Customer's business name, brand, content, photos, and Caller Data
• The Customer grants Verdiex a limited license to use the Customer's business name and trademark solely to operate the Service for the Customer

9. Acceptable use

See the full Acceptable Use Policy. Violation may result in immediate suspension without refund and may be reported to authorities where appropriate.

10. Service availability and SLA

See the full Service Level Agreement. Verdiex targets 99.9 percent uptime but does not guarantee uninterrupted service. The Service depends on third party infrastructure (Twilio, Vapi, Anthropic Claude, Cartesia, Supabase, Stripe, Clerk) and outages may occur.

11. Limitation of liability

To the maximum extent permitted by Florida law, Verdiex's total liability for any claim arising from the Customer's use of Hearline is limited to the amount the Customer paid in the 30 days before the event giving rise to the claim. Verdiex is not liable for indirect, incidental, special, or consequential damages, including lost profits or lost business opportunities.

The AI Agent makes commercially reasonable efforts to handle calls professionally. Verdiex does not guarantee that every call will be handled perfectly. The Customer remains solely responsible for following up with leads, running the business, and verifying lead quality before commitment.

12. Customer warranties and indemnification

12.1 TCPA and consent warranties

The Customer represents and warrants that for any phone number forwarded to or used with the Service, the Customer has obtained any consent required under the Telephone Consumer Protection Act (TCPA), the Florida Telephone Solicitation Act (FTSA), state two party call recording laws, and any other applicable communications laws from the end users whose numbers will be processed by the Service.

The Customer specifically warrants that it will not use the Service to contact, capture, or text any phone number for which the Customer has not obtained legally required consent.

12.2 Indemnification

The Customer agrees to indemnify, defend, and hold Verdiex harmless from any claims, damages, attorneys' fees, and costs arising from:

• The Customer's breach of the warranties in Section 12.1
• The Customer's misuse of the Service
• The Customer's failure to obtain required consents for call recording in jurisdictions where required
• Content the Customer provides that infringes third party rights
• The Customer's violation of laws applicable to the Customer's business
• Any claim by an end customer of the Customer relating to the Service operating on the Customer's behalf

13. Termination

• Either party may terminate at any time for any reason
• The Customer cancels from the dashboard or by emailing [email protected]
• Verdiex may terminate immediately for violation of acceptable use, non payment after 14 days, or material breach
• Upon termination, the Customer's Dedicated Number, AI Agent configuration, and associated data are retained for 90 days then deleted permanently
• The Customer can request a data export at any time before deletion

14. Changes to this Agreement

Verdiex may update this Agreement as the Service evolves. Material changes will be announced via email to active customers at least 14 days before they take effect. The current version is always available at this URL.

15. Governing law and dispute resolution

This Agreement is governed by the laws of the State of Florida, USA, without regard to conflicts of law principles. Any dispute will be resolved in the state or federal courts located in Palm Beach County, Florida. Both parties waive any right to a jury trial.

The Customer agrees to first attempt to resolve any dispute informally by emailing [email protected] before initiating legal proceedings.

16. Entire agreement

This Agreement, together with the Acceptable Use Policy, Service Level Agreement, Privacy Policy, and Terms of Service, constitutes the entire agreement between the parties regarding the Service and supersedes all prior agreements.

If any provision is held unenforceable, the remaining provisions remain in effect.

17. Contact

Verdiex LLC operating the Hearline service
Boca Raton, Florida, United States
EIN 42 2869358
Email: [email protected]
Text: (561) 595 8426