SMS & TCPA Consent

Effective date: May 28, 2026

This document explains how Hearline's SMS programs work, how consent is obtained, what messages are sent, message frequency, opt out instructions, and our compliance with the Telephone Consumer Protection Act (TCPA) and carrier requirements.

1. Our SMS programs

Hearline operates two distinct SMS programs:

Program 1: Prospect follow up

Triggered by: A caller dialing Hearline's published business number (561 916 4525).

What gets sent: A single follow up SMS containing a booking link, sent within 5 minutes of the call ending.

Consent basis: The act of calling Hearline's business line, where the AI voice agent verbally discloses that a follow up SMS may be sent and asks for confirmation.

Opt out: Reply STOP to any message. Confirmed via final opt out SMS. No further messages.

Program 2: Paying customer lead notifications

Triggered by: A Hearline customer's AI Agent capturing a lead from one of the customer's end customers.

What gets sent: A lead notification SMS to the customer's designated cell number, containing the captured lead details. Plus a confirmation SMS to the end customer who called the customer's business.

Consent basis:

The Hearline customer (the contractor) opts in during the verbal intake on the closing call, providing their cell number as the lead notification recipient.
The end customer (the contractor's customer) consents by initiating a call to the contractor's business line, where the AI voice agent verbally discloses a confirmation SMS will be sent.

Opt out: Reply STOP. The Hearline customer can update notification preferences in the dashboard.

2. Disclosures at the point of sign up

When subscribing to Hearline, the Customer is presented with the following disclosure on the sign up page:

"By subscribing to Hearline, you consent to receive transactional SMS at the cell number you designate for lead notifications. Message frequency depends on call activity. Reply STOP to any message to opt out. Reply HELP for assistance. Standard message and data rates may apply. Carrier rates may differ."

3. Opt out

You can opt out of SMS at any time:

Reply STOP to any Hearline SMS to be removed from all future messages
Reply HELP for assistance and contact information
All STOP responses are processed automatically within 5 minutes
A final confirmation SMS is sent per CTIA guidelines, after which no further messages are sent

4. Message frequency and rates

Message frequency varies based on call and lead activity:

For prospects: typically no more than one follow up SMS per inbound call
For paying customers: one SMS per captured lead, typically several per day during business hours

Standard message and data rates from your mobile carrier may apply. Hearline does not control or charge for these carrier fees.

5. Carrier and A2P 10DLC compliance

Hearline operates under the following carrier registrations:

Brand: Verdiex LLC (registered and approved)
Campaign: Customer Care (registered)
Messaging Service: Hearline SMS Outbound
Throughput: Eligible for approximately 10 to 25 messages per second across all attached numbers under Standard Brand tier

6. Customer responsibility

Hearline provides the infrastructure for compliant SMS, but the Customer is responsible for:

Not initiating outbound marketing SMS through Hearline (Hearline is for transactional follow up and lead notification only)
Not using Hearline to send unsolicited messages to end customers who have not initiated contact
Ensuring the Customer's downstream use of lead data complies with applicable laws (do not call lists, etc.)

7. Privacy of SMS data

Hearline does not sell or share phone numbers for marketing. SMS content is retained only as long as needed to operate the Service and is subject to the data retention policies in the Privacy Policy.

8. TCPA penalties for misuse

TCPA violations carry statutory damages of approximately 500 to 1,500 dollars per text. The Customer indemnifies Verdiex against any TCPA claims arising from the Customer's misuse of the Service per Section 12 of the Master Services Agreement.

9. Changes

Verdiex may update this document with 14 days advance notice. Material changes will be announced via email to active customers. The current version is always available at this URL.

10. Contact

Questions about Hearline SMS or to report a concern, email [email protected].

Published as part of the Master Services Agreement, Terms of Service, and Privacy Policy.