Live now in South Florida

Turn every missed call into a booked job.

Hearline is the always on AI receptionist for HVAC, plumbing, roofing, and electrical companies. We answer in two rings, capture the lead, text it to you in seconds, and never let a paying customer slip to the next guy.

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Why businesses choose Hearline

Step into AI before your competition does.

Hearline is the front desk that never sleeps, never quits, and never misses a paying customer. Built for South Florida home service shops that lose money to voicemail every single day.

Instant booking

Your agent books straight to your calendar in real time. The caller never gets transferred, put on hold, or told someone will call them back.

Seamless integration

Connects to Google Calendar, iCloud, your CRM, and your existing phone routing in under a day. No phone tree. No code. No fight.

Lightning fast responses

Your agent greets every caller in under two rings, in English or Spanish, and texts the full lead summary to your phone the moment the call ends.

Smart lead qualification

She asks the right questions, confirms the address, flags emergencies, and routes the job to the right tech without skipping a beat.

What you actually deploy

Two agents working the phones for you, 24 hours a day.

Most owners run both. The combination is what turns a leaky funnel into a clean one.

Agent 01 · Always on

24/7 AI Receptionist


Answers every call live in under two rings, day or night. Holds a real conversation, qualifies the lead, gathers the address, books straight to your calendar, and screens out spam and robocalls so you only hear about real jobs. You pick her voice and her name during setup.


  • Answers 24 hours a day, 7 days a week, every holiday
  • Bilingual: English plus Spanish, switches mid call
  • Qualifies the lead and confirms the address on the call
  • Filters spam, robocalls, and tire kickers before they reach you
  • Books to your Google Calendar or iCloud in real time
  • Texts you a clean lead summary the moment the call wraps
  • Forwards real emergencies straight to your cell phone
  • Boosts your Google ranking by lifting answer rate to 100%
Agent 02 · Speed to lead

Instant Follow Up


If a call ever slips, an SMS fires in under ten seconds with your business name. The reply comes straight to your phone. Most leads convert if you catch them in the first minute.


  • 10 second SLA, monitored every hour
  • Custom SMS template by trade and emergency type
  • Threads route to the right tech, not a black hole
  • Reports tell you exactly how many were recovered
Hear the agent in action

Real recordings, real conversations, three trades.

These are actual calls answered by your future front desk. No script reading. No robot tone. Just a calm, confident pickup that books the job. Switch languages to hear how she sounds in Spanish.

HVAC

Beacon Air and Heating

Caller is calm, says their AC isn't cooling right, scheduling a technician for the same afternoon.

2:23
Electrical

Sunshine Electric

Homeowner just got a Tesla and wants a charger installed, asks about NEMA versus Wall Connector before scheduling.

3:03
Nail Salon

Luxe Nails

First time customer booking a gel manicure with art, asks about pricing and shape options before locking in a 3 PM slot.

3:33
$ Revenue Calculator

How much revenue are you leaving on the table?

Pick a scenario. Plug in your numbers. We will show you exactly what your phone is costing you every month.

Missed inbound calls

How much potential revenue your phone leaks every month.

Monthly revenue slipping away
$0

That is what a leaky phone costs you every month. Hearline pays for itself the first time it saves a single mid week job.

Slow follow up on web leads

How much you lose because nobody texts back fast enough.

Monthly revenue lost to slow follow up
$0

Harvard Business Review research on lead response found web leads contacted within five minutes are 21 times more likely to qualify than those contacted at thirty minutes. Hearline closes that gap to under ten seconds.

Discovery call

Lock in your future front desk. Pick a time.

15 minutes. Free. Zero slide deck. We walk through your current call flow and what Hearline would actually cost for your specific shop.

Loading the calendar.
What owners say

Real South Florida shops, real recovered revenue.

"We were losing six to eight calls a day to voicemail. Hearline grabbed every single one its first weekend. The math sells itself."

JM
James M.
Owner, HVAC company · Pompano Beach

"The 10 second text back closes leads we used to lose to whoever called next. Two months in we have one extra job per day, easy."

RL
Ramon L.
Owner, Plumbing · Hialeah

"After storms my phone used to be unworkable. Hearline handles the surge, sorts the real emergencies first, and I finally sleep through the night."

DC
Diana C.
Owner, Roofing · West Palm Beach

Names and details are illustrative while we collect signed founding cohort testimonials.

OD
Built by an operator

Octavio Daroch

Founder, Hearline · Boca Raton, FL

I built Hearline after watching too many friends in the trades miss the same kinds of calls every week. Not because they were lazy. Because the phone rings while they are on a ladder, under a sink, or driving home at 9 p.m.

Hearline is a real local team and a single AI receptionist tuned for trades. We answer your calls, text back the missed ones, and never let a paying customer slip to the competitor across town. If we ever fail to do that, you get your money back.

Frequently asked

Straight answers, no fine print.

Will it actually sound human?
Yes, and the best way to know is to listen to the real recordings on this page and judge for yourself. We use top tier voice models tuned specifically for trades vocabulary, so it knows what a heat pump, a slab leak, a tarp visit, or an FPE panel is the moment a caller mentions it. It speaks fluent English and Spanish, and will switch mid sentence the second the caller does. Most owners tell us the first few demo calls feel uncomfortable because it sounds too much like a real receptionist. That is the point. Your customers should not be able to tell, and most cannot. During onboarding you pick the voice (calm, energetic, warm), you pick the greeting, and you pick the name, so it sounds like your shop, not ours.
How long does setup actually take from the day I pay?
Under 24 hours from payment to live, every time. Here is what happens during that window. First, we send you a short intake form that takes about eight minutes to fill out (your services, hours, dispatch rules, top service areas, brand details). Second, we purchase a dedicated local Florida number and route your existing main line to it (most carriers process this in 10 to 30 minutes). Third, we train your agent on your specific services, pricing, emergency triggers, and the way you want each kind of call handled. Fourth, we run a live test call with you on the phone before going hot, so you hear exactly what your customers will hear. By the next morning, your phone is being answered by a digital agent that already knows your business.
What happens if I do not like it after going live?
Thirty day money back guarantee, full refund of the monthly fee and the setup fee, no forms, no fight, no exit interview. Just send one email or text and we process the refund the same day. After day thirty you can still cancel anytime with a single email. There is no annual contract, no early termination fee, and no fine print buried in a terms page. We do not believe in trapping people who do not see the value, so we make leaving as easy as joining.
Will it actually book jobs straight to my calendar?
Yes. We connect to Google Calendar, iCloud, or your existing field service software (Housecall Pro, Jobber, ServiceTitan, and others on request). During setup we define your dispatch rules: which technician covers which zip code, which hours allow same day work, how long each job type usually takes, and how much buffer you want between calls. Your agent uses those rules in real time, so a Boca Raton AC repair lands on the right tech's calendar at the right hour without you touching anything. If you prefer a human dispatcher in the loop, we can route every booking to them as a text instead, and they confirm the slot before the calendar event is created.
How is this different from a national answering service like Ruby or AnswerConnect?
Three real differences that matter for your monthly bill and your customer experience. First, pricing model. National services charge per minute or per call, so a busy hurricane season month can quadruple your invoice without warning. Hearline is one flat monthly price, no per minute surprises, ever. Second, trade knowledge. National services use rotating call center reps who have never heard of a TXV valve, a hydro jet, or a wind mitigation inspection, so they take a message and you call back hours later. Hearline is trained on your specific trade, your services, and your local Florida market, so it qualifies the lead and books the job on the first call. Third, the team behind it. We are a small South Florida company. When you text us about a problem, you reach Octavio (the founder) directly, not a ticket queue.
Do you serve businesses outside South Florida?
Right now we are focused entirely on Miami Dade, Broward, and Palm Beach counties. We chose that deliberately, because doing one region extremely well beats doing fifty regions poorly. The benefit for you is that your agent understands local context: which storms just hit, which permits matter in your county, which neighborhoods get flagged for sinkholes, and which area codes mean a billing call versus a service call. If your shop is outside those three counties, book a call anyway. We will tell you honestly whether we can serve you well right now, and if not, when you should circle back.
What does the digital agent NOT do?
It does not quote final prices on the phone, because every job needs a real tech to see the property first. It does not negotiate warranties or argue with angry customers, because those situations need a human owner. It does not pretend to be human if a caller asks directly, because that erodes trust the second the caller figures it out. What it does do, perfectly and consistently, is pick up every single call, qualify it, capture the information you need, book the job, and notify you by text. The handoff to a human happens whenever the conversation needs one.
Will my existing receptionist or dispatcher lose their job?
No, and this is the most common worry we hear. Hearline is the safety net under the receptionist you already have, not a replacement. Your receptionist keeps picking up the calls she can handle. The digital agent only catches the calls that would have hit voicemail (after hours, lunch breaks, second line ringing, sick days, holidays). The math is simple: if your receptionist is already at capacity, every extra call you book through Hearline is pure revenue that was previously walking to your competitor.
Pricing

Three tiers. No annual contract.

Three ways to pay on every plan. Pay setup upfront and stay flexible. Skip the setup with a 12 month commitment. Or pay annually and save 30 percent. Cancel anytime after month one with a prorated refund.

Quick Start
Regular
From
$299
/ month

For the solo owner who picks up his own phone and hates that he has to.

  • AI receptionist answers every call, 24/7
  • Books straight to your Google Calendar in real time
  • Post job review text sent automatically after each appointment
  • 3,000 call minutes + 500 SMS per month
7 more features and full payment options See plan and options
Full Package
Elite
From
$899
/ month

For the shop that wants to own their city on Google, not just answer the phone.

  • Everything in Pro
  • Custom domain website (yourbusinessname.com)
  • 3 to 5 local SEO service pages tuned to your trade and zip code
  • Unlimited call minutes + 5,000 SMS per month
4 more features and full payment options See plan and options

Stop losing leads to voicemail.

Hearline is your 24 hour front desk. Set up in under a day. Cancel anytime after month one. 30 day money back guarantee on every plan.

Book a 15 min call Hear the demos